Returns & Refund Policy

At Decoren, we’re all about helping you create memorable celebrations with stylish, high-quality party supplies. If something isn’t quite right with your order, we’re here to help. Our refund and return policy is designed to be simple and fair, ensuring a smooth experience.

Change of Mind or Incorrect Order

We get it — sometimes you change your mind. Here's how to return your items:

• Notify us within 14 days of receiving your order.

• Post the item within 7 days once we confirm the return.

• Provide proof of purchase (order confirmation email, bank statement, or receipt).

• Items must be unused, in original packaging, and in resale condition.

• Ensure all original packaging, cables, manuals, accessories, and other included items are returned. If anything is missing, we won't be able to offer a refund or exchange. It’s important to check that all items are present at the time of purchase to prevent any issues.

• The item must not have been on sale or discounted in any manner.

• Gift cards and downloadable products are not eligible for return.

• We hold the discretion to decide whether a refund, exchange, or credit note is appropriate for "change of mind" returns.

• Return shipping costs are your responsibility.

Faulty or Damaged Products

We carefully inspect every order, but if something arrives faulty or damaged, we’ll sort it out.

• Notify us within 14 days of receiving your order.

• For an item to be considered damaged, it must not show signs of use.

• Hold onto the faulty item and its packaging until we provide further instructions.

• Provide proof of purchase and a photo or video of the fault.

• We cannot offer a refund or replacement for products that have been misused, mishandled, or incorrectly installed/serviced. It's crucial to follow all guidelines and warnings provided by us or the manufacturer.

• We cover exchange postage for faulty items.

• Sale or discounted items are included.

• Returns are reviewed case-by-case to determine the appropriate outcome.

How to Start a Return

To begin the return process, get in touch:

• Phone: 0483 232 904

• Email: decorenstore@gmail.com

Please provide:

• Order or receipt number

• Description of the issue

• Photo or video evidence (if faulty)

We’ll provide the return address once the process is initiated.

Shipping for Returns

• Return shipping costs are covered by us for faulty items.

• For change-of-mind returns, return shipping is your responsibility.

• Using a trackable shipping service or shipping insurance is recommended for items over $50.

• Shipping costs are non-refundable.

Need Assistance?

For any questions, reach out to us at decorenstore@gmail.com. We’re here to help make your party planning journey hassle-free.

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